FAQ
You can always reach us via email, phone, or text messaging. But here are some of the most common questions we get asked.
How do I get my sticker?
You can stop by the parking lot during move in week between 9 AM and 5 PM to pickup the sticker.
If those times do not work, please call or text 828-266-8791 or email us to arrange a convenient time. Someone is usually available with less than an hour notice. You can just give us a heads up the day before and we can coordinate with you.
To facilitate validation, have a screenshot or copy of you receipt/invoice.
How do I change/update my vehicle information?
Click “Account” in the menu and select “Edit Profile”.
Choose the “Vehicle Info” button at top of the page.
Make your changes and click the “Update” button at the bottom of the page.
Transferring Parking
If you are selling your parking, please log into your account,
click “Parking Plans”
choose “Parking Transfer”
click “Subscribe”
Pay the $25 transfer fee.
On your Account Page
click “Edit Profile”
click “Vehicle Info”
and enter the name in the “Transfer to/from” field.
Click “Update” at the bottom of the screen.
Have the student you sold the space to create their own account and select “Parking Transfer”, enter your name from your account, and pay the $25 fee.
Please email or text us that you’ve completed these steps.
We will verify both parties.
Where do I get a copy of my receipt?
If you purchase via our website, you can find the invoice in your account page.
Just select “Payments & Invoices” and save or print a copy.
If you paid via a link while we were experiencing technical issues, you should have been emailed a receipt from Stripe. If you did not, please email us and we can arrange a duplicate receipt be sent.
Do I have to move my vehicle for games or other events?
No. We will not require you to remove your vehicle from the parking lot for any event.
We are in the process of paving, so we may as you to move your vehicle to another location in the parking lot to facilitate improvements.
How far from campus is THC Parking?
We are 1.7 miles from the duck pond.
Where is the nearest AppalCart stop?
The nearest stop is at the intersection of Oak Grove Rd and 421, about 1/4 mile from our main entrance.